Privacy policy

Last Updated: May 15, 2025

This Privacy Policy describes how Longevity Muscle Company (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from longevitymuscle.store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing Products and Services: To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns/exchanges, and offer enhanced experiences via Shopify and other related services.

  • Marketing and Advertising: To send you promotional emails, texts, and postal mail, show you relevant advertisements, and better tailor Services.

  • Security and Fraud Prevention: To detect fraud, protect user accounts, and ensure website security.

  • Communicating with You and Service Improvement: To provide customer support and improve Services.

Cookies

We use cookies and similar technologies to operate and enhance our Site. You can adjust your browser settings to block or reject cookies, but this may affect your experience on our Site. For more details, please visit Shopify’s cookie policy here.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, such as:

  • Vendors and service providers who assist in operations, payments, analytics, customer support, etc.

  • Business and marketing partners for promotional activities.

  • Legal obligations such as responding to subpoenas, enforcing terms of service, etc.

  • Affiliates and in the case of business transitions like mergers.

We do not sell or disclose sensitive personal information without consent.

Third Party Websites and Links

We may provide links to third-party websites. These sites have separate privacy policies, and we are not responsible for the privacy practices or content on those websites.

Children's Data

We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no system is completely secure. We retain your information as long as necessary for providing Services, complying with legal obligations, or resolving disputes.

Your Rights

As a user, you may have the right to:

  • Access: Request the personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Correct: Request correction of inaccurate personal information.

  • Opt-out: Opt-out of targeted advertising or sharing of information (depending on local laws).

Complaints

If you have concerns about how we handle your data, please contact us at longevitymuscle@gmail.com. Depending on where you reside, you may have the right to contact your local data protection authority.

International Users

Your personal information may be processed outside of your home country. If you are in the EEA, we rely on recognized transfer mechanisms for such transfers.

Contact

For questions or to exercise your rights, please contact us at longevitymuscle@gmail.com.